Complaints Policy

Last updated: 23 June 2026

Plantprfilteror is committed to resolving complaints fairly and promptly. This policy applies to concerns about our outdoor programs, website, billing, privacy practices, or staff conduct.

1. How to Lodge a Complaint

Your full name and contact details
Date and description of the issue
Program or service involved
Outcome you are seeking

Email: helpdesk@plantprfilteror.world
Post: 57-73 Lambeck Dr, Tullamarine VIC 3043
Phone: +61 3 9310 3272

2. Our Process

Acknowledgement: Within 2 business days of receiving your complaint
Investigation: We review relevant records and may contact you for further information
Response: A written outcome within 14 business days, or we will explain if more time is needed
Resolution: Remedies may include apology, refund, credit, service adjustment, or process improvement

3. Escalation

If you are unsatisfied with our response, request escalation to a senior team member by replying to our written outcome. A further review will be completed within 10 business days.

4. External Options

Your rights under the Australian Consumer Law are not affected. You may also contact:

Consumer Affairs Victoria — consumer.vic.gov.au
Office of the Australian Information Commissioner (OAIC) — for privacy complaints at oaic.gov.au
Australian Human Rights Commission — for accessibility or discrimination matters at humanrights.gov.au

5. Record Keeping

We retain complaint records for three years to identify patterns and improve our services, in line with our Privacy Policy.