Privacy Policy

Last updated: 23 June 2026

This Privacy Policy explains how Plantprfilteror ("we", "us", "our") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Entity: Plantprfilteror
Address: 57-73 Lambeck Dr, Tullamarine VIC 3043, Australia
Email: helpdesk@plantprfilteror.world
Phone: +61 3 9310 3272

We are responsible for the personal information we collect. Contact us using the details above for any privacy enquiry.

2. Information We Collect

We may collect:

• Identity information: name, date of birth (where relevant for programs)
• Contact information: email, phone number, postal address
• Enquiry and enrolment data: messages, program preferences, concession eligibility
• Payment information: processed by secure third-party payment providers; we do not store full card details
• Technical data: IP address, browser type, device information, pages visited
• Cookie preferences: stored in your browser localStorage
• Sensitive information: only if you voluntarily disclose health or mobility information so we can recommend suitable sessions. We collect sensitive information only with your consent.

3. How We Collect Information

• Directly from you via contact forms, email, phone, or enrolment
• Through our website and cookies (with consent where required)
• From third parties such as payment processors, only as needed to deliver services

4. Purposes of Collection

We collect personal information to:

• Respond to enquiries and manage program enrolments
• Communicate about sessions, scheduling, and safety notices
• Process payments and issue receipts
• Improve our website and services
• Comply with legal obligations
• Send marketing communications only where you have opted in (see Spam Act 2003 below)

If we cannot collect certain information, we may be unable to provide services to you.

5. Legal Basis and Overseas Disclosure

We handle personal information under the APPs. Some service providers (e.g. website hosting, email) may store data overseas. Where we disclose information overseas, we take reasonable steps to ensure recipients comply with APP-equivalent protections, or we obtain your consent.

Visitors from the EU/UK: we also respect applicable GDPR rights alongside Australian law.

6. Direct Marketing and the Spam Act 2003

We only send commercial electronic messages with your express or inferred consent, consistent with the Spam Act 2003. Every marketing email includes an unsubscribe facility. You may opt out at any time without affecting essential service communications.

7. Data Security and Retention

We use reasonable technical and organisational safeguards including HTTPS encryption, access controls, and staff training. Contact records are retained for up to 24 months; enrolment records for seven years for accounting and legal purposes; technical logs for up to 12 months. We destroy or de-identify information when no longer needed.

8. Notifiable Data Breaches

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

9. Your Rights

Under the Privacy Act, you may:

• Request access to personal information we hold about you
• Request correction of inaccurate, out-of-date, or incomplete information
• Withdraw consent for optional uses (e.g. marketing)
• Make a complaint about our handling of your information

We respond to access and correction requests within 30 days. We may charge a reasonable fee for complex requests as permitted by law.

10. Complaints

Contact us first at helpdesk@plantprfilteror.world. If unresolved, you may lodge a complaint with the OAIC at oaic.gov.au or call 1300 363 992. See also our Complaints Policy.

11. Children's Privacy

Family programs involve children only with parental or guardian consent. We do not knowingly collect personal information from children under 15 without guardian involvement.

12. Changes

We may update this policy from time to time. The current version will always be published on this page with the updated date.